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Privacy Policy

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H J Timm respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.

1. Who we are

H J Timm is a vehicle repair and servicing business based in Cradley Heath. The website identifies the business as:

H J Timm
6 Oldfield Trading Estate
Cradley Heath
B64 6BS
Telephone: 01384 567061
Email: hanstimm28@gmail.com

For the purposes of data protection law, H J Timm is the data controller of the personal data collected through this website.

2. What information we may collect

We may collect and process the following personal data:

  • Your name

  • Your email address

  • Your telephone number

  • Details you provide in an enquiry or contact form

  • Information relating to your vehicle or the services you require

  • Technical information such as IP address, browser type, device type, and website usage data

  • Cookie and tracking data where applicable

If you contact us directly by phone or email, we may keep a record of that correspondence in order to deal with your enquiry and provide our services.

3. How we collect your information

We may collect your information when you:

  • Complete a contact form on our website

  • Call us or email us

  • Request a quote, service, repair, or diagnostic work

  • Browse our website

  • Accept or manage cookies on the site

The website states that its forms are protected by hCaptcha, which may process certain technical and behavioural data to help prevent spam and abuse. The site also indicates that hCaptcha’s Privacy Policy and Terms of Service apply.

4. How we use your information

We use personal data to:

  • Respond to enquiries

  • Provide quotations

  • Arrange services, repairs, diagnostics, or related work

  • Communicate with you about your booking or enquiry

  • Maintain internal business records

  • Improve the performance, security, and usability of the website

  • Prevent spam, fraudulent submissions, and misuse of our website forms

5. Our lawful bases for processing

We process your personal data where:

  • It is necessary to take steps at your request before entering into a contract

  • It is necessary for the performance of a contract with you

  • It is necessary for our legitimate interests, such as running our business, responding to enquiries, securing the website, and improving our services

  • We are required to comply with a legal obligation

  • You have given consent, where consent is required, such as for certain cookies

6. Cookies and website technologies

Our website may use cookies and similar technologies to help it function properly, improve user experience, and understand how visitors use the site.

The website also prompts users to accept cookies in order to view the embedded map, which indicates that some third-party content may rely on cookies before it can be displayed.

Cookies used on the site may include:

  • Strictly necessary cookies required for basic website functionality

  • Performance or analytics cookies to help improve the site

  • Third-party cookies linked to embedded content or security tools

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, through the website’s cookie controls.

7. hCaptcha

To protect this website from spam and abuse, we use hCaptcha on website forms. This service may analyse information such as IP address, browser and device data, and user interactions in order to distinguish legitimate users from automated abuse. The website states that hCaptcha’s own privacy policy and terms apply.

8. Sharing your information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate our website or provide our services, such as:

  • Website hosting or website support providers

  • Security and spam prevention providers

  • IT service providers

  • Professional advisers where required

  • Legal or regulatory authorities where we are obliged to do so

We will only share personal information where there is a valid reason to do so.

9. How long we keep your information

We only keep personal data for as long as necessary for the purposes for which it was collected, including:

  • Responding to your enquiry

  • Providing services to you

  • Meeting legal, tax, accounting, or record-keeping obligations

  • Resolving disputes and enforcing our rights

The exact retention period may vary depending on the nature of the enquiry or service provided.

10. Data security

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Your rights

Depending on your circumstances, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request erasure of your personal data

  • Request restriction of processing

  • Object to processing based on legitimate interests

  • Request transfer of your data in certain cases

  • Withdraw consent where processing is based on consent

  • Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

12. Contact us about privacy

If you have any questions about this Privacy Policy or how your data is handled, you can contact:

H J Timm
6 Oldfield Trading Estate
Cradley Heath
B64 6BS
Telephone: 01384 567061
Email: hanstimm28@gmail.com

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, or business operations. Any updates will be posted on this page with a revised effective date.

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